If you’ve called Greater Vancouver REALTORS® (GVR) recently, you’ve likely heard our AI-assisted phone system in action. Now that it’s in place, the next step is making it work for you.

This system is designed to connect you with the right support faster, but how you interact with it can make a big difference in how quickly you get where you need to go.

Here’s how to get the most out of GVR’s phone system and avoid unnecessary delays when you need help.

While all our Member Engagement Centre specialists can help with most questions, some inquiries are best handled by a staff member with specific expertise.

Our new phone system uses an AI natural language model that understands everyday language and routes your call accordingly.

Instead of navigating menus or being transferred between teams, members will state the reason they’re calling GVR and the system will connect them to the right person.

When you call in, just say in your own words your reason for calling. Here are some examples:

• "I want to register for a course."
• "I need help with my listing."
• "I'm having a problem with my CMA."
• "I want to add an unlicensed assistant."

Our phone system will use that information to direct you to the right person, helping to minimize transfers.

The goal isn’t to replace human connection. It’s to make it easier to reach the right human, sooner.