As part of our Service Re-imagined initiative, Greater Vancouver REALTORS® (GVR) is modernizing our member support through new technology, tools, and streamlined processes designed around your business needs.

In late October, we introduced our new self-serve credit card portal, making it easier for members and brokerages to set up and manage credit card payments directly with GVR.

This new platform replaces manual, paper-based workflows, offering a secure, convenient way to complete transactions at any time.

Starting November 24, GVR’s MLS®, Member Relations, and Help Desk teams officially come together as one unified Engagement Centre.

This change simplifies how you connect with us, whether you have a question about listings, membership, or technology, by giving you one point of contact: 604-730-3000.

Members will now reach the right support faster, with consistent service across all inquiries.

Earlier this year, we began piloting a case management system to help track and manage some member service inquiry topics. This new system has measurably streamlined our processes when used.

With that in mind, we’ll begin to fully integrate our case management system across the Engagement Centre in early 2026 to improve response times, enhance tracking, and simplify more internal workflows.

Looking ahead, we’re developing several new features to give you more convenient ways to access our services:

• MyProfile enhancements: A new section on the member website will allow members to update personal information anytime, improving data accuracy and reducing administrative overhead. We're working to launch this in the next few weeks - more information coming soon.
• New call routing: Sometimes you need to connect to our expert staff – but getting to the right person quickly can be an issue. That’s why we’re implementing a new call routing service enhanced with AI to help connect you with the right person to talk to, the first time when you call in.
• Contact insights: Using generative AI, this new feature will leverage the case information we gather from you to help us better understand member needs, spot service trends, and improve follow-up.

These updates reflect our ongoing commitment to re-imagining how your professional association serves you – making every interaction with GVR faster, simpler, and smarter.