Timely communication standard – what you need to know
Your professional association included a timely communication standard in the amendments to the Rules of Cooperation that took effect on August 1, 2024.
The new rule, under the Professional Conduct section 6.08, states, “A Member shall communicate with other Members in a timely and effective manner”.
The intent is to establish a clear standard that members with active listings must respond to queries and communicate about their listing in a timely manner.
What do “timely” and “effective” mean?
The terms “timely” and “effective” have not been specifically defined as they require situational interpretation, which will be applied by the Professional Conduct Committee on a case-by-case basis.
Report members who aren’t following this standard
If you feel a member isn’t communicating in a timely and effective manner, we want to hear about it.
We encourage members to hold each other accountable by reporting misconduct to concerns@gvrealtors.ca, or by filling out the Complaint Form available on WEBForms.